Billing
The Billing page shows your account's subscriptions, usage, saved cards, invoices, and contracts. It is also where you set the monthly budgets for extra texts, calls, and emails, and for sponsored jobs.
Path: profile menu → Billing
Admin and Owner only. Billing is not a Settings tab.
What's on the page
- HiringCenter usage: this month's texts, calls, and emails, your extra usage budget, and job sponsorship (HiringCenter plan accounts)
- Active Subscriptions: your current plans. Click one for details.
- User Seats: how many seats are in use, with buttons to add or remove seats (when your plan has seats)
- Payment Methods: your saved cards
- Billing Contact: the billing email and contact details
- Contracts
- Invoice History: each invoice with its date, amount, status, payment method, and service
- Modify Subscriptions: a button at the top to request a change
How usage works on your plan
| Your plan | Texts, calls, and emails |
|---|---|
| TalentScout, ThirdPool, or CoRecruit | Unlimited, even if you also have the HiringCenter plan |
| HiringCenter | A monthly allowance, then a small charge for each extra, up to a budget you set |
HiringCenter plan allowance
| Included each month | Each extra | |
|---|---|---|
| Outbound texts | 1,000 | 5¢ |
| Outbound calls | 500 | 5¢ |
| Outbound emails | 5,000 | 1¢ |
The allowance resets at the start of each calendar month (UTC).
What counts
Only outbound texts, calls, and emails sent from your account's identities count. That includes messages you send yourself and ones sent by scheduled messages, automations, campaigns, and sequences.
These are free and never count:
- Device Handoff texts and calls
- Emails sent from a connected Gmail or Microsoft mailbox
- Anything inbound
- Test emails you send yourself while styling an email
A group text, or an email with cc recipients, counts once.
Usage meters and recent usage
The HiringCenter usage card shows a meter for each type and how much of your extra usage budget is used. Under Recent usage, filter by type to see each counted send: when, the type, who sent it, and whether it was Included, charged as an extra, or Not charged.
Past months lists earlier months with extra usage and whether they were invoiced.
Set your extra usage budget
You need a saved card before you can set a budget. Without one, extra usage is off and sends stop once the allowance is used up.
- Open Billing.
- If you see Save a card to turn on extra usage and sponsored jobs, click Add a card and save a card in the secure billing portal that opens.
- Under Extra usage budget and card, enter a Monthly extra usage budget in whole dollars.
- Choose the Card to charge.
- Click Save.
Extra usage is billed to that card on its own invoice after the month ends, and never for more than your budget. You can't set a budget lower than what this month's extras have already cost.
When the budget is used up
When you reach the allowance for a type and your budget can't cover another extra, that type stops for everyone on the account until an admin raises the budget or the next month starts.
- Texts and emails from your identities fail with a "Usage limit reached" message. Scheduled ones fail the same way.
- Calls from your identities play a short message and hang up.
- The Billing page shows a red notice naming what's paused.
System messages, such as opt-out replies, meeting confirmations, and manager notifications, still go out and are not charged.
Tip: Device Handoff and connected mailboxes keep working when your budget is used up, because they don't count toward usage.
Job sponsorship budget
On the HiringCenter plan, posting jobs is free. To sponsor jobs, you pay a cost per apply up to a monthly job budget. Both are set in the Job sponsorship section of the usage card or at the top of the Jobs page, and both need a saved card.
Once the job budget is used up, sponsored jobs stay sponsored but pause and come off job sites, and applies while paused are free. Raising the budget resumes them. Sponsored applies are billed on a separate invoice after the month ends. See Jobs for the details.
User seats
If your plan has user seats, User Seats shows how many are in use and how many your plan includes.
- Add seats: choose how many and click Add seat. Your card is charged now for the rest of the billing period, then the seat price each month. Seats are not refunded.
- Remove an unused seat: you keep the seat until it's removed, with no credit for the rest of the period.
When every seat is taken, add a seat before inviting another user.
Request a subscription change
- Click Modify Subscriptions.
- Choose Add Subscription, Pause Subscription, or Change Subscription.
- Describe what you need.
- Submit. The HiringCenter team reviews the request and follows up.
Common questions
Why don't I see Billing? You need to be an Admin or Owner.
Is billing under Settings? No. Profile menu → Billing.
Our texts stopped sending. Why? On the HiringCenter plan, your texts may have reached the monthly allowance with the extra usage budget used up. Raise the budget on Billing, or wait until next month.
Do we pay for Device Handoff or Gmail sends? No. Only sends from your identities count.
I don't see the usage card. Accounts on a TalentScout, ThirdPool, or CoRecruit plan have unlimited usage, so the card just says so. Accounts without a HiringCenter plan don't show it.
Can I be charged more than my budget? No. Extra usage and sponsored jobs are never billed above their budgets.