Device Handoff
Device Handoff lets you write a text, email, or call in HiringCenter and finish it from your own phone: your native Messages, mail, or phone app. The prospect sees your personal number or address, and HiringCenter still keeps the record on the conversation timeline.
When to use it: a candidate already knows your cell number, or you want a text to come from you personally rather than an office line.
It is not the same as a connected Gmail or Outlook mailbox. To send from your work inbox inside HiringCenter, use Connected Email & Calendar.
Turn it on
- Open Your Profile.
- Under Push Notifications, click the Device Handoff chip so it's highlighted.
- On your phone, install the HiringCenter app (Add to Home Screen) and allow notifications so you get a prompt whenever something is queued. See Use Personal Number / Email and Enabling Push Notifications.
Push is recommended, not required: you can always open Conversations on your phone and send a queued item from there.
Admins and owners can nudge teammates from Settings → Users → Device Setup → Request setup (or Remind). The teammate gets an in-app prompt that walks them through enabling notifications and turns on Device Handoff for that device. Ready means they're set.
Your personal thread
Each teammate has one personal thread per prospect, marked with a phone icon on the thread tabs:
- With Device Handoff on, it's chipped Device Handoff and you can queue sends from it.
- With Device Handoff off, it's chipped Manual Log. You can't send from it, but you can still log texts, emails, and calls you made outside HiringCenter. Logged activity always goes in this thread.
Queue a text, email, or call
- Open the prospect in Conversations.
- Switch to your Device Handoff thread, or start one: Start Conversation → Device Handoff, or New Conversation → Select Identity → your Device Handoff entry.
- Write the text, click Email (the button reads Queue Email), or click Call (Queue call, with optional Call notes).
- HiringCenter shows Device Handoff Queued and sends a push to your phone. The item sits in the thread as Queued Text, Queued Email, or Queued Call.
- On your phone, tap the notification (or open the conversation) and tap Send Text, Send Email, or Make Call. Your phone's app opens with the message filled in.
- After a handoff call, confirm whether it connected so the outcome is recorded.
Before it's sent, the person who queued it and the person it's for can edit it (pencil) or Cancel it.
Queue for a teammate
Admins and owners can queue a handoff for any teammate who has Device Handoff on: pick them under Select Device Handoff recipient in Start Conversation, or choose them in New Conversation. Managers and users can only queue for themselves. If you open a teammate's handoff thread without permission, the composer offers Create new conversation to start your own.
Find your queue
- Conversations → Identities → Device Handoff shows only your personal threads.
- Filters → Queued Device Handoff shows threads with something waiting.
- Your Profile → Device Handoff History lists every request with its type, prospect, who requested it, push status, and sending status.
Limits
- No attachments on Device Handoff emails.
- Your mail app gets plain text. If the email has buttons, images, columns, or colors, the composer warns you and offers Remove styling.
- No signatures, scheduling, or link tracking on Device Handoff emails; links go out as written.
- Not available for group conversations.
- The prospect sees your phone number, or the From address of the mail app you send with, not a HiringCenter identity. Replies go to your phone or inbox, not into HiringCenter, so log important replies with + → Manually log.
- Turning Device Handoff off blocks personal texts, calls, and emails until you turn it back on. You can still log activity from the + menu.