Notifications
The bell in the navigation is your in-app inbox for things that need your attention: a teammate @mentioned you, someone worked on a prospect you own, a task is due, a Device Handoff is waiting, a coaching session is coming up, or HiringCenter posted a product update.
Path: the bell icon in the sidebar or top bar
Every user has their own bell. What you see depends on what happened to you and your prospects, not on your role.
Read your notifications
- Click the bell. A red number on the bell is your unread count.
- The panel has two tabs: Unread and Read. Each shows a count.
- Click a notification to open it:
- Prospect notifications (a note, task, meeting, hire, transaction, or record change on a prospect) open Prospect Details for that person.
- Device Handoff notifications open the queued conversation so you can finish the text, email, or call. A request from a teammate to turn on Device Handoff opens the setup steps instead.
- Other notifications (coaching, product updates, messages from HiringCenter) open the page or link they point to.
Opening a notification marks it as read and moves it to the Read tab.
What you get notified about
Common notifications include:
| Notification | Example |
|---|---|
| Mentions | "Jordan mentioned you in a note" |
| Note replies | Someone replied to a note thread you are in |
| Activity on your prospects | A teammate added a note, task, or meeting, reviewed a meeting, marked a hire, added a transaction, or updated the record |
| Task reminders | "Reminder: you have a task that is due" |
| Device Handoff | A text, email, or call was queued for you to send from your phone, or a teammate asked you to turn on Device Handoff |
| Coaching | A session is coming up, a session was published, or it is time to enter your TCF+ metrics |
| Platform updates | Product news and messages from the HiringCenter team |
Coaching, TCF+, and platform notifications are not tied to one account, so they show in your bell in every account you switch to. Prospect notifications show only in the account they belong to. The unread number counts both.
Clean up the list
- Mark all as read — on the Unread tab, moves everything to Read.
- Delete one — use the trash icon on a notification (Delete notification).
- Delete all — on the Read tab, permanently deletes all read notifications after you confirm Delete all read notifications? Unread items are kept.
Email copies and the evening summary
Most bell notifications also arrive as an email with the same message and a button that opens the right page. Device Handoff requests stay in the bell (and push) only.
To keep your inbox calm:
- You get at most 3 notification emails per day (Eastern time).
- Anything past that waits for one summary email sent at about 9 PM Eastern, listing what you missed. A later summary also includes anything that arrived after the previous one.
Bell vs. push vs. email summaries
These are separate:
- Bell — always on. You cannot turn bell notifications off.
- Push notifications — pop-ups on your phone or browser for new prospects, incoming texts, calls, emails, voicemail, mentions, tasks, waiting rooms, hires, and Device Handoff. Choose which ones under Push Notifications.
- Daily and weekly email summaries — recaps of a user's work, turned on per user by an admin or owner on Settings → Users. See Users.
Tips and FAQ
The bell count looks wrong. Open the bell. HiringCenter rechecks your unread notifications each time it loads them and corrects the count.
I got an email but the bell item is already read. The email is a copy. Reading one does not change the other.
A teammate @mentioned me but I didn't get a push. Check that Mentions is on under push notification preferences and that push is enabled on that device. The bell item is still there.
Do Not Disturb (the moon icon) only quiets incoming call ringing. It does not hide bell notifications.