Conversations
Conversations is your shared inbox for texts, emails, and calls with prospects. Everything you and your team send or receive with a prospect lands on one timeline, so anyone picking up the thread can see the full history.
Path: main nav → Conversations
The layout
| Area | What it holds |
|---|---|
| List (left) | Every conversation you can see, newest activity first, with filters for unread, group, identity, Device Handoff, and more. |
| Thread (center) | The prospect's name, stage, and star at the top, then a row of thread tabs (one per identity or Device Handoff thread), the message timeline, and the composer at the bottom. |
| Prospect Details (right) | The prospect record: owner, fields, notes, tasks, meetings, campaigns, and activity. On smaller screens open it with the i (Prospect details) button in the thread header. |
The page header also has prospect search, Import, and Add Prospect (not available to View Only users).
Lessons in this group
- Managing Conversations — the list, filters, thread tabs, members, hiding and deleting
- Sending Text Messages — the composer, images, emoji, AI suggestions, link tracking
- Schedule a Text or Email — send later, reschedule, or cancel
- Sending Emails — From address, Cc/Bcc, attachments, Suggest email, replies
- Styled Emails and Customize with AI — blocks, starter templates, brand kit, AI redesign
- Email Signatures — per-identity sign-offs
- Making Phone Calls — in-app calls, call outcomes, incoming calls
- Logging Manual Activity — record texts, emails, and calls you made outside HiringCenter
- Text Templates — shared SMS messages
- Email Templates — shared emails
- Snippets — your personal quick-insert text
Related: Device Handoff, Campaigns, AI Assistant.
Identities, Device Handoff, and manual logs
Every conversation thread is tied to how messages are sent:
- HiringCenter Identity (recommended) — a HiringCenter-managed phone number and email address, optionally linked to a Gmail or Outlook mailbox. Only users assigned to that identity can send from it. See Identities.
- Device Handoff — your personal thread with the prospect. Texts, emails, and calls are queued here and you finish them from your own phone. See Device Handoff.
- Manual Log — the same personal thread when your Device Handoff is turned off. You can't send from it, but it holds texts, emails, and calls you log by hand.
Start a conversation when none exists
If the prospect has no conversation yet, typing a message or clicking Call or Email opens Start Conversation:
- Under Send using, pick HiringCenter Identity (recommended) or Device Handoff.
- Choose the identity (or, for Device Handoff, the recipient who will send it from their phone).
- Click Start Conversation. Your message, call, or email continues from there.
You can also start any thread yourself with New Conversation on the thread tabs. See Managing Conversations.
Unread and members
You get an unread dot only on conversations you are a member of. Anyone with access can still open and read a thread. Add yourself or teammates from the member avatars in the thread header. See Managing Conversations.
Delivery status
Under each outbound text or email:
- One check — sent
- Two checks — delivered (for email, also opened or clicked)
- Red ! — failed, bounced, or blocked. Hover it for the reason.
Messages you finished outside HiringCenter (Device Handoff or a manual log) say Sent/Received outside of HiringCenter instead.