Your Profile

Use Personal Number / Email

Queue a text, email, or call so you send it from your phone, using your personal number or your phone's mail app, instead of a HiringCenter identity. In the app this feature is called Device Handoff.

When to use it: a prospect knows your cell number and expects to hear from it, or you want to text from your own phone while keeping the conversation recorded in HiringCenter.

This is not how you send from Gmail, Outlook, or a work domain inside HiringCenter. For that, use Connected Email & Calendar.

Path: profile menu → Your Profile → Push Notification Preferences → Device Handoff chip

Turn it on

1. Install the HiringCenter app on your phone and sign in.
2. On that phone, open Your Profile and click Enable Notifications so you get a prompt when something is queued.
3. Under Push Notification Preferences, click the Device Handoff chip so it is on.

You can also turn Device Handoff on from the Turn on device handoff window. It opens when an admin sends you a setup request (it appears in your bell), and Enable now turns on notifications and Device Handoff for that device in one step.

You can still open Conversations on the phone and send a queued message without push notifications.

Send with Device Handoff

1. In Conversations, open the prospect.
2. Start a thread for your phone: in Start Conversation, under Send using, choose Device Handoff (not HiringCenter Identity). From the conversation tabs you can also use New Conversation and pick your own thread, marked Device Handoff.
3. If asked, choose the Device Handoff recipient. This is usually you.
4. Type the text, write the email, or tap Call, then send. The item is queued.
5. On your phone, tap the push notification (or open Conversations) and finish the send in your phone's messaging, mail, or phone app.

Admins and owners can queue Device Handoff items for teammates who have it turned on. Managers and other users can queue only for themselves.

When Device Handoff is off

Your personal thread still exists, marked Manual Log instead of Device Handoff. Use it to log a text, email, or call you made outside HiringCenter. If you try to choose Device Handoff while it is off, HiringCenter tells you to enable it in your Profile.

Limits

• Device Handoff emails cannot include attachments. Remove attachments, or send from a HiringCenter identity or connected mailbox instead.
• Device Handoff does not send through Google or Microsoft. Recipients see whatever number or address your phone uses.
• Device Handoff sends do not count toward your account's text, call, or email plan usage.

Device Handoff History

At the bottom of Your Profile, Device Handoff History lists each queued item with its Date, Type, Prospect, Push Notification Status, Sending Status, and Requested By. If a pending item's push was not delivered, click Retry push.

Related

• Device Handoff: working handoff conversations in the inbox
• Push Notifications
• Connected Email & Calendar: send from your real inbox inside HiringCenter