Conversations

Logging Manual Activity

Texted a candidate from your own phone, emailed them from your regular inbox, or called them from your cell? Log it in HiringCenter so the conversation history, reports, Today, and Performance Badges all reflect the work you did.

Path: a prospect's conversation → the + (Message actions) button next to the message box → Manually log: Text, Email, or Call

Everyone except View Only users can log and edit their own manual activity.

Where logged activity goes

A logged text, email, or call did not go through a HiringCenter number or email address, so it is always saved in your own personal thread with that prospect (the same thread Device Handoff uses). HiringCenter creates that thread if it doesn't exist yet.

If you log from a different thread, such as a shared identity thread, the activity still goes to your personal thread, and HiringCenter opens that thread for you afterward.

Log a text, email, or call

1. Open the prospect's conversation (from Conversations or Prospect Details).
2. Hover or tap the + button beside the message box.
3. Under Manually log:, click Text, Email, or Call.
4. You'll see Text message logged (or Email logged / Call logged) with Saved in your own thread with this prospect.

A quick log is saved as outbound, dated today at noon in your account's time zone, with placeholder content: "Text message" for a text, subject "Email" for an email, or title "Call" for a call. Edit it to add the real details.

Edit or delete a logged item

Only manually logged items show a pencil next to their time in the message list.

1. Click the pencil (Edit text, Edit email, or Edit call).
2. Change what you need:
   • When — date and time. It can't be a future day.
   • Text: the Message.
   • Email: the Subject and Email body or notes.
   • Call: the Call title, Outcome (Connected, Left Voicemail, or No Answer), and Call notes.
3. Click Save (Cmd/Ctrl+Enter also saves).

To remove it, click Delete in the same editor, then Delete again to confirm. Messages that were really sent through HiringCenter can't have their content or time changed.

Log with a different date, time, or direction

Ask the AI Assistant, for example:

• "Log a call with Jordan Lee yesterday at 3pm, connected, we talked about her split."
• "Log an inbound text from Sam Patel this morning saying he's interested."

The assistant summarizes what it will record and asks you to Proceed before saving. Without a time, it uses noon.

Start a manual thread from New Conversation

When you start a new conversation, the identity picker always includes your own personal thread. It is labeled Device Handoff if you have Device Handoff turned on, or Manual Log if you don't. Pick it to keep a record of off-platform outreach with that prospect.

How logged activity counts

• Logged outbound texts and emails count as sends in Reporting, TCF+ coaching metrics, and Performance Badges. Logged calls count as calls.
• Logged activity does not use your plan's text, call, or email allowance, because nothing was sent through HiringCenter.
• Nothing is sent to the prospect. Logging only records what already happened.

Tips

• Log right after the call or text while details are fresh, then click the pencil to add notes.
• For a call you made through HiringCenter, you don't need to log anything. It is recorded automatically. See Making Phone Calls.