Sending Emails
Send email from a HiringCenter identity's address, or from a linked Google or Microsoft mailbox, without leaving the prospect's conversation.
Path: Conversations → prospect → Email (envelope beside the message box, or + → Email)
Send an email
- Open Conversations and select the prospect.
- Click Email. The Compose Email panel opens.
- If Start Conversation appears, choose HiringCenter Identity and pick the identity.
- Check From (see below). To is filled with the prospect; type a name or email to add more recipients. Use Add Cc / Add Bcc if needed.
- Enter a subject and write the message. Optionally insert a Template, a Signature, or a Meeting Room link from the toolbar.
- Click Send Email, or Schedule to send later (Schedule a Text or Email).
Use Maximize / Minimize in the panel header to change its size.
Choose the From address
- HiringCenter Email — the identity's HiringCenter-managed address.
- Google Mailbox / Microsoft Mailbox — your real Gmail or Outlook address, when it's linked to the identity.
When a mailbox is linked, the composer defaults to it. Recipients see your real address only when all three are true:
- You connected the mailbox on Your Profile → Connected Email & Calendar Accounts.
- That mailbox is linked to the identity on Settings → Identities.
- This thread uses that identity, and From is set to the mailbox.
Full walkthrough: Connected Email & Calendar.
Let HiringCenter AI draft the email
Click the sparkle (Suggest an email with AI) at the bottom-right of the message body. HiringCenter AI reads the conversation and the prospect's record and writes a short personal email, streaming it into the editor. It fills the subject if it's empty and keeps a signature you already inserted. Edit anything before you send.
The microphone next to it dictates into the message at your cursor.
Formatting and styled emails
The editor opens in a simple view: bold, italic, underline, bullet list, link, image, and merge-field chips such as {{firstName}}. Press Enter once for a new line and twice for a blank line between paragraphs; what you see is what the prospect gets.
For newsletters, announcements, or branded designs, click Style email (or Import HTML). There you can build with blocks, start from the Announcement, Conversation starter, or Update templates, insert brand kit Images, and use Customize (Customize with AI). See Styled Emails and Customize with AI.
Link tracking
The Link tracking button in the toolbar (highlighted when on) sends each link as a short tracked URL so you can see when it's clicked. Tracked links stay active for 180 days, and click counts show on the sent email. Device Handoff emails keep links as written.
Attachments
Drag files onto the composer or click Upload files. Each file can be up to 10 MB, and all attachments together up to 35 MB. Some file types are blocked for safety.
Device Handoff emails can't include attachments. Remove them, or send from a HiringCenter identity instead.
Replies
Click Reply to email on an email in the thread. The original message shows below your draft, and it's included when you send. The reply goes out from the address the email was delivered to, so it stays in the prospect's existing email thread.
Signatures
Toolbar → Signatures → pick one to insert it. Manage them per identity on Settings → Identities. See Email Signatures.
Device Handoff emails
From a Device Handoff thread, the button reads Queue Email. HiringCenter queues it and you finish sending from your phone's mail app. Your mail app gets plain text, so if the email has buttons, images, columns, or colors, the composer warns you and offers Remove styling. See Device Handoff.
Emailed someone from your own inbox outside HiringCenter? Use + → Manually log: Email so it shows in the history. See Logging Manual Activity.
Common questions
Why does mail still come from the HiringCenter address? The mailbox isn't linked to the identity, From is still HiringCenter Email, or you're on a Device Handoff thread.
Is Device Handoff "send as me"? It sends from whatever mail app you finish it in on your phone. To send from Gmail or Outlook inside HiringCenter, use a connected mailbox.
Why is the email button disabled? The prospect has no email address, has unsubscribed from email, or a past email bounced or was marked as spam. Hover the button for the reason.
Why is a recipient red? That person unsubscribed from emails. The editor says they won't receive the email, and it goes to everyone else in To, Cc, and Bcc. It's only refused when no one is left in To.