Snippets

Snippets are your personal quick-insert texts for the SMS composer: a scheduling line, your calendar link, a short answer you type every day. Only you see the snippets you save, and they're kept per account.

Path: Conversations → + (Message actions) → Insert text snippets

Insert a snippet

1. Open a conversation and click in the message box where you want the text.
2. Click + → Insert text snippets.
3. Click a snippet. It's inserted at your cursor.

Save a snippet

1. Open Insert text snippets and click Add Snippet.
2. Enter a Snippet name and the Snippet value (the text that gets inserted).
3. Click Save.

To remove one, click its trash icon (Delete snippet) in the same list.

Snippets vs templates

• Snippet — your own short replies, links, or scheduling lines. No merge tags or media.
• Template — team-standard messages with merge tags and optional media. See Text Templates.

Snippets aren't available in the email composer. For email closings, use email signatures.