Making Phone Calls

Place an in-app call from a HiringCenter identity, or queue a Device Handoff call to place from your phone.

Path: Conversations → prospect → Call

Call from HiringCenter

1. Open the prospect in Conversations.
2. Click Call.
3. If no conversation exists, Start Conversation → HiringCenter Identity → pick the identity whose number should show.
4. Stay in the tab while the softphone is live.

You cannot run a voice call and a video meeting at the same time.

Incoming calls

• Allow microphone (and notifications) in the browser or installed app.
• Do Not Disturb (moon) silences ringing but still shows a quiet notification you can tap to answer.
• An active video meeting also quiets the ringtone and shows a toast instead.

Missed calls can drop to the identity’s voicemail if one is recorded on Settings → Identities.

Call from your phone (Device Handoff)

1. Enable Device Handoff on Your Profile.
2. Start the call with Device Handoff.
3. Complete it from the prompt on your phone.

After the call

The call appears on the shared conversation timeline (phone icon). Add a Note or Task on Details if you need follow-up that is not in the recording/voicemail.