Sending Text Messages
Send an SMS from a HiringCenter identity's phone number, right from the prospect's conversation.
Path: Conversations → select the prospect → type in the Text Message - SMS box → Send (the up arrow)
Send a text
- Open Conversations and select the prospect (or search for them and open their conversation).
- Make sure the right thread tab is selected. The identity bar above the timeline shows which number you are texting from.
- Type your message. Press Enter to send, or Shift + Enter for a new line.
- Click Send (the up arrow).
If the prospect has no conversation yet, Start Conversation opens. Choose HiringCenter Identity, pick the identity whose number should send, and click Start Conversation.
Composer tools
While the box is empty you'll see a sparkle (AI suggestion) and a microphone (dictation) inside it. The emoji button is always there on desktop.
Click the + (Message actions) button beside the box for the rest:
| Button | What it does |
|---|---|
| Manually log: Text / Email / Call | Record a text, email, or call you made outside HiringCenter. See Logging Manual Activity. |
| Call / Email | Start a call or open the email composer (these also sit beside the box when it's empty). |
| Templates | Insert a shared text template. |
| Add image or PDF | Attach a GIF, JPEG, PNG, or PDF up to 5 MB. |
| Schedule message | Send later. See Schedule a Text or Email. |
| Share virtual meeting room link | Insert your meeting room link (when video meetings are on for the account). See Meeting Rooms. |
| Insert text snippets | Insert one of your personal snippets. |
Let HiringCenter AI suggest a reply
- Leave the message box empty.
- Click the sparkle (Generate message suggestion based on conversation and prospect activity).
- HiringCenter AI reads the conversation and the prospect's record and writes a draft into the box.
- Edit it as needed, then send.
Nothing is sent until you click Send. Suggestions aren't available in group conversations.
Link click tracking
When your text contains a link, a Link click tracking checkbox appears under the box. With it on, each link is sent as a short tracked URL so you can see when someone clicks it (tracked links stay active for 180 days). Links longer than 50 characters always keep tracking on. Click counts appear on the message as Link Clicks.
Device Handoff texts are sent from your phone, so their links go out exactly as written.
Device Handoff texts
To send from your own phone number, use your Device Handoff thread (choose Device Handoff in Start Conversation or New Conversation). HiringCenter queues the text and you finish sending it from your phone. See Device Handoff.
Already texted someone from your phone without HiringCenter? Use + → Manually log: Text so it still counts. See Logging Manual Activity.
When you can't send
The composer tells you why it's locked:
- "Only users with access to this HiringCenter Identity can use it." You aren't assigned to this thread's identity. Click Create new conversation to start one from an identity you do have, or your own Device Handoff thread.
- "This identity is inactive." An admin needs to reactivate the identity on Identities.
- "This phone number is a landline and cannot receive texts." Call or email instead, or update the number.
- Invalid phone number. Fix the number on the prospect record.
- The prospect has unsubscribed from texts. Respect their communication preferences in Prospect Details. In a group thread the composer is locked only when every prospect unsubscribed.
- View Only users can't send.
Tips
- A failed text shows a red !. Hover it for the carrier's reason, then fix the number or try again.
- Group texts can't be scheduled and don't get AI suggestions.
- In a group, anyone who unsubscribed from texts is left out and the rest still get the text. They're listed under Won't receive in the thread header. Leaving someone out, or adding them back after they text START, starts a new group thread on the other members' phones.
- Shared wording belongs in a template; your own shortcuts belong in snippets.